Refund & Return Policy

The Revelation Standard · Effective October 3, 2026

Every item we sell is embroidered to order with the scripture reference and design you chose. Nothing is pulled off a shelf – your garment does not exist until you order it. That is what makes it yours, and it is also why this policy works the way it does. Please read it before you order; by placing an order you accept these terms alongside our Terms of Service.

1. If Something Is Wrong With Your Order

We will always make this right. If your order arrives damaged, defective, misembroidered, or is not what you ordered, you are covered – regardless of anything else in this policy.

• Contact us within 30 days of receiving your item. A problem reported after that cannot be covered.
• Send a clear photo that shows the whole item and the problem. The photo is required: without it we cannot replace or refund the item.
• You do not need to ship anything back.
• We will replace it at no cost to you, or refund you in full – your choice.

The preview is for visual reference only. It shows the words, the colors and the font you chose and where the embroidery goes; the finished embroidery might not match it exactly. Every new design is turned into a stitch file by hand and then sewn by machine, so the texture of the thread, the exact size of the letters and the exact placement can differ slightly from the preview and from one garment to the next. Very small letters can be hard to read, and letters that sit close together can be joined by a short connecting thread. Garment and thread colors on a screen are not an exact match for fabric and thread.

"Not what you ordered" means the garment does not carry what your order says: the wrong garment, color or size was sent, the scripture reference, translation, thread color or font is not the one you chose, or the embroidery is in the wrong place. The slight differences between the preview and the finished embroidery (the texture of the thread, the exact size and placement of the letters, very small letters that are hard to read, a short connecting thread, colors on a screen) are how embroidery is made, not a defect.

2. If Your Order Never Arrives

If tracking shows your package as lost, or it has not arrived and its tracking has stopped moving, contact us within 30 days of its estimated delivery date and we will reship it or refund you in full. We may first ask you to check that the shipping address was entered correctly and to ask your local post office, because a package is sometimes waiting nearby.

If tracking shows the package as delivered but you did not receive it, we cannot reship or refund it: the carrier's record is all anyone has to go on. Check around your property, ask the others at your address and your neighbors, and contact the carrier, which can often say exactly where it was left. Write to us too, and we will help you take it up with the carrier.

3. A Wrong Address, or a Package That Comes Back

Check your shipping address before you pay. An address can be corrected only before the order ships, so write to us immediately if it is wrong.

If the carrier cannot deliver to the address you gave, or the package is refused or never claimed, it is sent back to our fulfillment partner, which usually takes 4 to 6 weeks. We will tell you when it is back. You then have 30 days to confirm an address and we will send it again; the cost of shipping it again is yours. A returned package that is not claimed within those 30 days is donated to charity and can no longer be sent.

4. Change of Mind, Wrong Size, or Wrong Choice

Because each item is custom made to your specifications, we cannot accept returns or exchanges for change of mind, for ordering the wrong size, or for choosing a scripture, translation, color, or font you later decided against. A garment embroidered with your verse cannot be resold to anyone else.

This is standard for personalized goods and is permitted under U.S. law, which does not grant a general right to return an item simply because you changed your mind. We are telling you plainly and up front, before you buy, because we would rather you order with confidence than be surprised later.

So please check your design carefully on the Review & Edit step – the scripture reference, the translation, the spelling, the colors, and the size – before you pay. The preview shows the words, the colors and the font that will be embroidered; how the finished embroidery can differ from it is in section 1. Our size guide is in the app menu if you are between sizes, and if you are unsure about anything at all, email us before you order and we will help.

5. Canceling an Order

You can cancel for a full refund any time before production begins. Production usually starts shortly after payment, so contact us immediately if you need to cancel. Once your design has gone into production it cannot be canceled, because the embroidery has already been made.

6. The File Digitization Fee and the Embroidery Size Fee

New designs include a one-time file digitization fee, which pays for converting your scripture into an embroidery file. It is refunded as part of any full refund we issue under sections 1, 2, or 5. If that exact design has been embroidered before, you are not charged the fee at all.

On the Unisex Hoodie, Men's T-Shirt and Unisex Sweatshirt, the Embroidery Size you choose can add an Embroidery Size Fee, which pays for the extra stitches a larger or outlined embroidery takes. The amount is shown before you pay and is charged for each garment. It is refunded as part of any full refund we issue under sections 1, 2, or 5.

7. How Refunds Are Issued

• Refunds go back to your original payment method. We cannot send a refund somewhere else.
• Once we issue it, your bank or card provider typically takes 5 to 10 business days to post it. That part is out of our hands.
• Sales tax is refunded along with the item.
• Shipping is refunded when the fault is ours, or when the order is canceled before production.

8. Gifts and Orders Placed Through an AI Assistant

This policy applies exactly the same way whether you ordered on our site, through our app, or through an AI assistant acting on your behalf. Being ordered by an assistant changes nothing about your protections here – and no assistant can complete a purchase without your own approval of the payment.

9. How to Reach Us

Email FounderandCEO@TheRevelationStandard.Com with your order number and, if something arrived wrong, a photo. We read every message.

The Revelation Standard, Inc. – a corporation registered in Arizona, USA.

10. Changes to This Policy

We may update this policy from time to time. When we make material changes we will update the "Effective" date above. The policy that applies to your order is the one in effect on the day you placed it.